Refund Policy

Effective Date: 24 August 2026

At Scentscape, we carefully inspect and pack every order before dispatch. We want you to receive your fragrance in perfect condition. If you receive a damaged, defective, leaking, or incorrect product, we are here to help.

By placing an order with Scentscape, you agree to the terms of this Return & Refund Policy.

1. Exchanges

Due to the personal-use and hygiene nature of fragrance products, we do not accept returns or exchanges for perfumes that have been opened, sprayed, used, or tested.

We may accept a replacement only in the following situations:

• You received a damaged or broken product.
• The perfume has leaked during transit.
• You received a wrong product that was different from what you ordered.
• Your order is missing an item that was included in your order confirmation.

The product must remain unused and, wherever possible, be returned with its original packaging.

2. Damaged or Leaking Orders

If your order arrives damaged, broken, or leaking:

1. Please take clear photographs/videos of the package before opening It.
2. Take photographs of the outer shipping package, shipping label, product box, bottle, and any visible damage or leakage.
3. Contact us within 48 hours of delivery at scent.scape2015@gmail.com/ 8766772702.
4. Please provide your order number along with the photographs/videos.

We will review the issue and, if the claim is approved, offer a replacement ,depending on product availability and the circumstances of the case.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verifying the order, Scentscape will arrange for the incorrect product to be returned, where applicable, and provide a replacement with the correct product.

If the correct product is unavailable, we may offer a refund instead.

4. Change of Mind

We currently do not accept returns or refunds simply because you changed your mind, ordered the wrong fragrance, or did not like the fragrance after trying it.

We strongly recommend to Explore our Scentscape Discovery Set before choosing your full-size 50ml fragrance. Experience each scent on your skin, take your time, and find the one that feels truly yours. 

5. Refunds

Scentscape does not offer refunds on orders once they have been placed. All purchases are considered final and are not eligible for cancellation or refund.

We recommend reviewing the product details and choosing our Discovery Set before purchasing a full-size 50ml fragrance to help you find the scent that suits you best.

6. Replacement

Where a replacement is approved, Scentscape will arrange shipment of the replacement product, subject to product availability.

If the same product is unavailable, Scentscape may offer an alternative resolution, including a refund.

9. Return Shipping

If the return is due to an error on our part, such as sending the wrong product or an approved defective/damaged product, Scentscape will bear the applicable return shipping cost.

Returns requested for reasons that are not covered under this policy may not be accepted.

10. Products Must Not Be Used

For any approved replacement, the product should be:

• Unused and unopened
• In its original packaging
• In saleable condition
• Accompanied by the original order details, where applicable

We reserve the right to reject a return if the product has been opened, sprayed, used, altered, damaged after delivery, or returned without the required information.

11. Delivery Refusal

Please do not refuse delivery of an order without first contacting Scentscape.

If you believe there is visible damage to the package, please photograph the package and contact us immediately.

12. Refunds for Undelivered or Lost Orders

If an order is confirmed as lost in transit or cannot be delivered after reasonable attempts by the courier, Scentscape will investigate the shipment with the delivery partner.

Depending on the outcome of the investigation, we may provide a replacement.

13. Incorrect Address or Customer-Provided Information

Customers are responsible for providing accurate delivery information, including their name, address, phone number, and other required details.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping charges may apply for re-delivery.

14. How to Request a Return or Refund

To request assistance, please contact us at:

Email: scent.scape2015@gmai.com
WhatsApp: 8766772702

Please include:

• Order number
• Customer name
• Date of delivery
• Description of the issue
• Clear photographs/videos of the product and packaging
• Any other information requested by our team

Our team will review your request and respond as soon as reasonably possible.

15. Fraudulent or Abusive Claims

Scentscape reserves the right to refuse refunds, replacements, or returns where there is reasonable evidence of misuse, fraudulent claims, repeated abuse of the return policy, intentional damage, or manipulation of the product or packaging.

16. Policy Changes

Scentscape reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.

17. Contact Us

If you have any questions regarding this policy or your order, please contact us:

Scentscape
Email: scent.scape2015@gmai.com
WhatsApp:8766772702

Website:www.scentscape.in

We’re always happy to help.